The Admin Ramp Kit

You did not hire wrong. You handed off wrong.
 
Most founders bring on an assistant and then spend the next three months answering questions, re-doing work, and quietly wondering if it would be faster to do it themselves. That is not a hiring problem. It is a scope problem, and it starts before day one.
 
The Admin Ramp Kit is the system we use to onboard admins inside real operating teams. It is not theory and it is not a hiring guide. It is the set of documents you fill in and hand over.
 
What is inside:
Scope map. A three-stage model for what they own in week 1, week 4, and week 12, with the rule that decides when something advances.
Task intake and triage. One channel, four required fields, four buckets. The end of "did you see my message."
Escalation ladder. Four levels defining what they decide alone, what they tell you about, and what stops and comes to you. Includes a spend limit you set.
Three written SOPs. Calendar management, inbox triage, vendor follow up. Filled in as working examples, ready for you to edit.
Weekly report template. Five lines that replace the status check-in.
30 / 60 / 90 check-in scripts. Questions for the founder to ask, with what a good answer sounds like and what to do when it is not working.
 
You get a print-ready PDF and an editable document you can drop into Google Docs and make yours.
 
Written by Uche Ferguson, RN, BS, MBA, founder of RNR Business Solutions, from onboarding operations teams across healthcare, aesthetics and wellness companies.